What is your return policy? If you cancel your order within 24 hours of purchase, Rain or Shine Weddings will grant you a full refund. You can expect that to be processed within 5-7 business days.
What if our venue location changes? You must notify Rain or Shine of the location change (30) days prior to the wedding date. If you notify us within that timeframe, you are subject to a $50 fee.
Can't I get this information from any weather app? You will be able to get a generic 7-day forecast from a variety of weather apps. But, the information gathered and displayed are from computer equations that don't take many factors into account (i.e. historical trends, location nuances, etc.). By breaking down multiple guidance models, analyzing meteorological metrics, and personal location experience, Rain or Shine forecasters guarantee a more accurate and dependable forecast.
What are the chances you're wrong? Straight to the point, huh! The life of a meteorologist is always plagued with this question. We at Rain or Shine Weddings are confident but not naive. As technology improves, the likelihood of being "way off" has been greatly diminished. Our livelihoods depend on being accurate and professional, and we have not run into problems as of yet. Our testimonials illustrate our client relations and forecasting accuracy. That being said, Mother Nature doesn't always cooperate and weather is subject to change.
Where do you get your information? The forecasters at Rain or Shine Weddings use a plethora of information to customize your request. These portals of information come from subscription based forecasting sites (WeatherBell Analytics, Pivotal Weather, Tropical Tidbits), government organizations (National Weather Service, National Center for Environmental Information, and National Oceanic and Atmospheric Administration),and personal connection with other weather outlets.
How far in advance should I purchase these services? We request that you give our forecasters at least (30) days advance notice to ensure we're prepared to personalize your experience.
How often will I be able to communicate with a forecaster? Rain or Shine forecasters will contact you at specific milestones prior to your event (60, 30, 10, 7 days in advance). Within the week of your wedding, the forecaster will contact you each day at 3pm via email. If you have any concerns, we will accommodate the request to the best of our ability. Please contact us using the Contact Sheet below.